As at October 2015
Kruger ANZ Pty Ltd (ABN 91132340302) and its related entities (Kruger ANZ, we, us, our) is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act as well as other applicable legislation, such as the Spam Act and the Do Not Call Register Act.
We collect personal information when it is reasonably necessary to do so in order to provide you with our products or services. This is usually collected through information provided by you on your client information form.
This information may include:
Kruger ANZ will only collect other personal information, including sensitive information, in accordance with the Privacy Act.
Where it is lawful and practicable to do so, individuals may transact business with Kruger ANZ without providing personal information or by providing information under a pseudonym.
a. Collection of personal information from Individuals
Kruger ANZ will collect personal information directly from individuals via:
b. Collection of personal information through websites and Apps
The main purposes for which we collect, hold, use and disclose personal information are:
We may also collect, hold, use and disclose personal information for other purposes explained at the time of collection or which are required or authorised by or under law, and for which you have provided consent, as outlined below.
By providing your address, email address and telephone numbers to Kruger ANZ, you consent to Kruger ANZ contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS and telephone. You can opt out of being contacted by:
If you provide us with an email address or phone number, you consent to electronic communication such as notices or reminders being sent to you via that address or number. You may prefer to provide to us with your personal email address or phone number rather than, for example, an email address accessible by your work colleagues.
We may share your personal information with third parties where appropriate for the purposes set out above, including:
We may ask one of these third parties to contact you directly for a specific purpose, and provide us with information collected from you in the course of providing the relevant products or services. Those companies will be permitted to obtain only the personal information necessary to deliver their services. Kruger ANZ takes reasonable steps in the circumstances to ensure that these organisations are bound by privacy obligations to protect personal information otherwise Kruger ANZ will seek the individual’s consent.
We may disclose personal information to overseas recipients, who are located in places such as Germany, Switzerland, Hong Kong, India, the Philippines and other countries or jurisdictions depending on the nature of the services those recipients provide to Kruger ANZ (for example storing data via a cloud service, or where Kruger ANZ’s customer relationship management system is hosted on servers located overseas, or where delivery address information for online orders is managed via a third party located overseas).
We hold personal information in a number of ways, including in printed documents, electronic databases and email contact lists. Printed documents may be held at Kruger ANZ’s head office, or archived in boxes and stored in secure offsite facilities. We take reasonable steps to:
You can help us keep your information up to date, by letting us know about changes to your details.
The steps we take to secure personal information include website protection measures and security restrictions on access to Kruger ANZ’s computer systems. While we endeavour to protect the personal information of users of our website, we cannot guarantee the security of information you disclose online: you disclose that information at your own risk. If you are concerned about sending your information over the internet, you can contact Kruger ANZ as set out in section 12. If you become aware of any security breach, please let us know as soon as possible.
Please contact our head office if you would like to access or correct the personal information that we hold about you. We may ask you to verify your identity before processing any access or correction requests, to make sure that the personal information we hold is properly protected.
We will generally provide you with access to your personal information within 30 days, subject to some exceptions permitted by law. We will also generally provide access in the manner that you have requested (eg by providing photocopies or allowing a file to be viewed), provided it is reasonable and practicable for us to do so. We may, however, charge a fee to cover our reasonable costs of locating the information and providing it to you.
If you ask us to correct personal information that we hold about you, or if we are satisfied that the personal information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct that information to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading. If we correct personal information about you, and we have previously disclosed that information to another agency or organisation that is subject to the Privacy Act, you may ask us to notify that other entity. If so, we will take reasonable steps to do so, unless this would be impracticable or unlawful.
d. Complaints or Questions
Mail: Privacy at Kruger ANZ Head Office, Ground Floor, 620 High Street, Kew VIC 3101
Telephone: 1800 469 373
All complaints received will be dealt with fairly and in a timely manner considering all the circumstances of the complaint. In most cases, we expect that complaints will be investigated and a response provided within 30 days of receipt of the complaint. If the matter is more complex and our investigation may take longer, we will contact you and tell you when we expect to provide our response.